Veteran tourism industry executive and current Chairman of Tourism Australia, Michael Issenberg, has joined the board of Australia’s Star Entertainment Group as a non-executive director.

Capella Hotels and Resorts has appointed Marc von Arnim as General Manager of Capella Sydney.

Quest Apartment Hotels is firing up its customer-centric focus by creating a brand new role, chief customer officer (CCO). David Mansfield, managing director for parent company The Ascott Limited in Australia, said the new role will provide insights on how travellers engage with the Quest brand. Freshly-minted as the CCO, former chief marketing and digital officer Jeff Baars will bring customer-centric ideas on building stronger guest relationships to the Quest senior leadership team.

Crowne Plaza Adelaide has welcomed a new general manager to the team. Mr Shaun Parsons has been appointed as General Manager of Crowne Plaza Adelaide, joining the team after recently returning to Australia following a 14-year tenure with the Marriott/Starwood group in the Middle East.

QT Hotels and Resorts has announced the appointment of Dominic Rose to the position of General Manager of QT Gold Coast. Cian McClafferty has been named as General Manager of QT Canberra.

Wyndham Destinations Asia Pacific has announced the appointment of Peter Dias as the new Hotel Manager for Wyndham Hotel Melbourne.

Air New Zealand has made two appointments to its executive team to lead its operations and transformation activity as the airline prepares for the recovery of air travel. Alexandria (Alex) Marren is expected to join the airline in late March as Chief Operating Officer, following a 36-year career in senior operations, customer, cabin crew and airport leadership roles at United Airlines and Hertz Corporation. Alex is currently the President of ABM Aviation in Atlanta, USA, where she has been leading a team of over 11,000 to help airlines at airports across the US, UK, Ireland and the Middle East navigate through the Covid pandemic. Alex’s extensive operations experience has ranged from responsibility for ground operations at 46 airports with oversight of 3,500 flights per day to 260 cities, to leadership of 23,000 staff at Hertz’s North American rental car operation. Alex replaces Air New Zealand’s current COO Carrie Hurihanganui, who will take on the Chief Executive role at Auckland International Airport Limited in February. From 1 February 2022, Mike Williams will take on the new role of Chief Transformation and Alliances Officer, which will lead delivery of the airline’s strategy and be responsible for its alliance partner relationships. Mike has been with Air New Zealand since 2016 in senior commercial and strategy roles and is currently Group General Manager Commercial, Alliances and Strategy. Before joining the airline, Mike worked with the Boston Consulting Group in Australia, Finland and the US working with clients in the aviation, technology and retail sectors. He holds a Bachelor of Aerospace Engineering and a Bachelor of Business Management from RMIT University, Melbourne.

Qantas Airways Ltd is facing a s.372 (Application to deal with other contravention disputes) before Fair Work Commissioner Ryan (Video using Microsoft Teams) in Sydney (Byrne-Quinn)